1. How long does it take to receive the articles or e-book once I have placed my order?
2. I don't know much about computers. What do you mean by the e-books being in Adobe Acrobat format? Is this hard to use?
3. I ordered a printed book. How long will it take to arrive?
4. Do you offer discounts on multiple book purchases?
5. Do you offer school discounts?
6. Do you have ISBN numbers?
7. Can I order by fax or "snail mail" instead of over the internet?
8. How many test questions are there in the Smog Refresher Course?
9. How do I save the page with the links to the articles and e-books I just purchased?
10. I emailed you but never heard back from you. How come?

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1. How long does it take to receive the articles or e-book once I have placed my order?

Instantly! As soon as your order has been approved, click on the "Continue" button and it will take you to the page containing links to the articles or e-books you have chosen. Save this page with the links on it so you can refer to it later. (On a PC, click "File" then click "Save As," make sure "Desktop" is chosen in the top box and then click the "Save" button. This will save the links page to the desktop of your computer so you can refer to it later.)

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2. I don't know much about computers. What do you mean by the e-books being in Adobe Acrobat format? Is this hard to use?

No, it is not hard to use. Adobe Acrobat is a program that makes electronic information readable and look the same on any computer. All you need is the free Adobe Acrobat Reader to make it work. If you don't have the free Reader, click here, then click on the button that says "download Adobe Acrobat Reader" - it will look like this:

Follow their instructions and then your computer will know what to do next on it's own. After this Reader is in your computer you can open your article or e-book by clicking on the link and then you can read it. The e-book files are large and Adobe Acrobat is a little slow to open so give it a few minutes to do it's thing and open for you.

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3. I ordered a printed book. How long will it take to arrive?

One week if you live in the continental United States. Overseas orders may take up to three to four weeks depending on the postal services available in that country. In either case we will do our best to get it to you as soon as possible.

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4. Do you offer discounts on multiple book purchases?

Please contact our printer, Automotive Electronic Services and ask for Carlos Menchu to arrange discounts on multiple book purchases:

Smogsite Orders
Automotive Electronics Services
3849 N Fine Ave #102
Fresno CA 93727
Voice: (559) 292-7851 
Fax: (559) 292-3533
Email: carlos@aeswave.com

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5. Do you offer school discounts?

Yes. For schools wishing to purchase a quantity of the books for their students, please contact our printer, Automotive Electronic Services and ask for Carlos Menchu.

Smogsite Orders
Automotive Electronics Services
3849 N Fine Ave #102
Fresno CA 93727
Voice: (559) 292-7851 
Fax: (559) 292-3533
Email: carlos@aeswave.com

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6. Do you have ISBN numbers?

Yes, for our two most popular books:

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7. Can I order by fax or "snail mail" instead of over the internet?

If you want to order the old fashioned way or by fax, just print out this order form, fill it in, enclose payment and mail or fax it to us. Our address is:

Smogsite Orders
Automotive Electronics Services
3849 N Fine Ave #102
Fresno CA 93727
Voice: (559) 292-7851 
Fax: (559) 292-3533
Email: carlos@aeswave.com

This printable order form applies to printed book orders only. Articles and e-books are only available by ordering through this website. All orders must be in US funds. If you pay by check, we will have to wait 7 days for the check to clear the bank before we can mail your order out.

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8. How many test questions are there in the Smog Refresher Course?

More details of the book can be found by clicking here and here is a summary of the number of test questions:

Section	# Questions
Exhaust Gas Analysis	15
Scan Tool Diagnosis	15
Emission Control Devices	20
Feedback Carburetors	11
Rules & Regulations	80
Total	141

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9. How do I save the page with the links to the articles and e-books I just purchased?

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10. I emailed you but never heard back from you. How come?

We receive a lot of emails everyday from people who have car repair problems and need some help to fix them. We do the best we can to answer as many of these questions as possible but we can't always get to all of them (haven't figured out the cloning thing yet!). Steve teaches full time and has been teaching extra weekend classes to help technicians in California obtain or renew their smog licenses so he is really busy.

Occasionally we do hear of emails getting lost in cyberspace. We check our emails at least once a day. We will always respond to the few customer support issues we receive - usually in 24 hours or less (the most common being a person has lost their e-book link). Please make sure you write something in the subject line of your email - spam filters are set to block out emails when nothing is written in the subject line. If you have not heard back from us within 48 hours, please assume we did not receive your message and email us again. Our customers are important to us. We are a very small company so we deal with every request personally. Please accept our apologies in advance if this happens to you. You can also try calling us at home in New Zealand. From the US. dial 011-64-9-832-1352 or in New Zealand dial (09) 832-1352. You can also faxing us at (707) 780-8915 (US number).